There're a few possible reasons why the DevelopmentAid alerts stopped being sent to your email address. Let's go through the check-list of the most common issues and their solutions:
The customized alert contains keywords or filters, which conflict with each other. As a result, the alert is not sent because the system fails to identify any projects corresponding to the selected criteria.
Check a few related articles to understand how to make use of filters and keywords on DevelopmentAid, and if your alert is customized correctly:
The alert might end up in Spam/Junk folder instead of the Inbox. If you checked and noticed the DevelopmentAid alert in Spam/Junk, click on the alert and select the option "Not Spam", "Not Junk", or "Never Block Sender" depending on the email provider you are using.
The alert might be entirely blocked by your email provider/spam filters/security policy. The following method can help you to prevent the alerts from being blocked: you need to add the domain @developmentaid.info to the white list or list of safe senders in your email application.
Below you can find the instructions on how to whitelist domains for the most common email providers:
- Microsoft Outlook
- Gmail (Note: for Gmail, you need to create a new filter for @developmentaid.info and select the criteria "Never send it to Spam").
Additionally, you can contact your service provider or system administrator and request to whitelist the @developmentaid.info domain.
In case these instructions didn't help and you still cannot locate your alert in both Inbox and Spam, please contact us via on-site chat, Contact Us Form, or email@example.com. Our technical specialists will check the status of your email address in the DevelopmentAid system and provide you with further instructions.